The AI itself

What it sounds like

A friendly, professional assistant. Brokers choose a male or female voice during onboarding, and it can be changed at any time from the dashboard.

It is deliberately not chirpy or over-performed. The goal is someone who sounds like a competent person at the broker's office.

What it says

It opens by introducing itself as the broker's virtual assistant, on a recorded line, and asks whether they are still looking to get their vehicle shipped. That opening question is doing the real work: the answer sorts people into still-interested, already-booked, or not-interested within about ten seconds.

From there it reconnects them to their quote and route, answers simple questions, and offers to put them through to the team.

It says it is an AI

If anyone asks whether they are talking to a person, it says plainly that it is an assistant. It does not pretend to be human.

What it will not do

• It will not quote a new price or change an existing one.
• It will not book a shipment or take payment.
• It will not argue with anyone or keep pitching after a clear no.
• It will not talk over a rep once a call has been transferred.

Company-specific answers

Brokers can add their own facts, how long they have been in business, which routes they cover, whether they handle inoperable vehicles, and the AI will use those if asked. It answers from them, but never volunteers them unprompted.

If someone asks to stop being called

That is honoured immediately and permanently. The number is added to a do-not-call list and is never dialled again, for that broker or any other.

Handling the "will it sound fake" objection

The most useful answer is to let a broker hear it. Any real transfer recording demonstrates it better than a description does. Prospects who ask this are usually worried about embarrassment in front of their customers, which is a fair thing to want proof of rather than reassurance about.