Terms of Service
These terms govern your use of the LynxCalls website, dashboard, and calling service (together, the “Service”), operated by Ozer Digital Solutions (“Lynx”, “we”, “us”). By using the Service you agree to them. If you do not agree, do not use the Service.
1. What the Service does
Lynx receives leads from a Client or its lead provider, calls those consumers with an AI voice assistant on a scheduled cadence, and transfers people who are interested and available to the Client’s representatives. Lynx does not book shipments, quote prices, or take payment on a call.
2. Accounts
Dashboard access is provisioned by us or by an administrator at your organization; there is no public sign-up. You are responsible for the accuracy of your account details, for keeping your credentials secure, and for the activity of everyone you invite into your organization. Tell us promptly if you believe an account has been compromised.
3. Your responsibilities as a Client
Because we place calls on your behalf, some obligations sit with you:
- You represent that every lead you or your providers send us has given prior express written consent to be called at that number using an artificial or prerecorded voice, and that you can produce evidence of it on request.
- You are responsible for the configuration you set — the transfer line, the callback number, and your calling and team hours.
- You consent to the recording of transferred calls and are responsible for informing your own representatives that those calls are recorded.
- You will not use the Service to send leads you know to be obtained unlawfully, to harass anyone, or for any purpose prohibited by law.
4. Things we will not do
The assistant identifies itself as an assistant and states that the call is recorded. We will not suppress those disclosures at a Client’s request. We honor every stop-calling request permanently, and we do not dial numbers that our screening identifies as belonging to known TCPA litigators, regardless of any consent record.
5. Suspension
We may pause or stop dialing for an account — with notice where practical, and immediately where not — if a payment fails, if a balance runs out, or if a Client’s lead sources appear to be non-consented, litigator-dense, or otherwise unlawful. Compliance risk is not something we can wait out.
6. Credits, payment, and refunds
The Service is sold as a monthly platform subscription together with prepaid balance used as calls are delivered. Prices are shown at checkout. Prepaid balance and credits are non-refundable and are consumed as work is performed. Subscriptions renew until cancelled. Where a charge is disputed, our call records and stored audio are the evidence we will rely on, subject to the retention window described in the Privacy Policy.
7. No guarantee of results
Answer rates, transfer volume, and outcomes depend on your leads, your market, and whether your team answers the phone. We do not guarantee any number of transfers, appointments, or sales, and nothing on this website is a promise of a particular result.
8. Data
Our handling of personal information is described in the Privacy Policy. You retain your rights in the lead data you send us. You grant us the license needed to operate the Service — to call the people you send us, record and transcribe those calls, and show the results back to you. We may use aggregated, de-identified information to operate and improve the Service.
9. Intellectual property
The Service, the website, and their content are ours or our licensors’. These terms grant you no right to copy, resell, reverse engineer, or create derivative works from the Service.
10. Disclaimer
The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free. Telephone networks and third-party vendors are outside our control.
11. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost business, arising out of or relating to the Service. Our total liability for any claim relating to the Service is limited to the amounts you paid us in the three months before the event giving rise to the claim.
12. Changes
We may update these terms; the effective date above will change when we do. Where a change materially affects Clients, we will surface it in the dashboard and, where the Client Services Agreement requires it, ask for acceptance again.
13. Governing law
Governing law and venue are as set out in your Client Services Agreement. Where no such agreement is in place, the parties will attempt in good faith to resolve any dispute before commencing proceedings.
14. Contact
Ozer Digital Solutions — hello@ozerdigitalsolutions.com